Terms & Conditions

Please read our "Terms and Conditions" carefully. You will be required to agree to our "Terms & Conditions" before you can purchase any of our products. By ticking our “I agree to the Terms and Conditions Check-box” in “Checkout” mean, you have accepted and agreed to our “Terms and Conditions”. The system will then allow you to purchase an item in our shop, otherwise you will not be allowed to Checkout to pay for an item.

Ultratronics (Pty) Ltd. is a registered South African online wholesale company with many years of experience in the electronic and technology industry.

We now make it possible for anyone to buy electronic products, which in many cases are not even available in South Africa, directly from us, safely online, fast and easy and at prices never seen before. It is part of our mission to provide you with an excellent and fast service.

Our products are of high quality, with quality control, which is very important to us. Your product will be checked thoroughly before shipment.

Ultratronics (Pty) Ltd. specialize in CCTV, Android products and other high tech products and is working together with companies like PayFast and DHL and trusted suppliers to provide you with an excellent service and a professional online experience. This mean that we carry the risk, while you can buy online safely and be sure that your parcel will be delivered on time.

Ultratronics (Pty) Ltd. is an online company only. We do not normally carry stock at our address here in Fourways, Johannesburg where we are operating from. Most of our products are stored in our warehouse on the West Rand or picked up by a Courier from our suppliers and delivered directly to your physical address.

However: - If you have decided at "Checkout" to collect your order after payment, then you will collect the order from our physical address in Fourways, normally on the same day.

Product Prices

All our products are sold at below wholesale, which means that we make very little profit on it and therefore being able to sell these incredible products at prices you have never seen before.

Please consult with us on a better price for larger quantities of our products.

Payment Methods

Ultratronics uses PayFast as a payment method for Credit Cards, Debit Cards and Mobicred.

You can also make an Electronic Transfer directly to our bank account. (Email will be sent to you with our banking details)

You can also make a Direct Cash Deposit in our bank account. Please note that a banking fee will apply on Direct Cash Deposits, Cash or Cheque deposits.
This is, because our bank charge us this fee when they need to handle the Cash or Cheque. (R40 for each Thousand Rand will be added to your order) (Email will be sent to you with our banking details)

What is PayFast?

PayFast is a payments processing service for South Africa. We make it safe for buyers to send money and easy for sellers to receive money.

Payment Methods: Credit Cards; Debit Cards and Mobicred

Credit Cards

Can credit cards be used on PayFast?

Yes, Visa and Mastercard credit cards can be used on PayFast.

Which types of credit cards can be used on PayFast?

Visa and Mastercard credit cards can be used on PayFast.

We will be looking into accepting Diners Club and American Express (Amex) in due course depending on demand.

What is 3D Secure / Verified by Visa / Mastercard Securecode?

3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet.

Mastercard brands their system as 'MasterCard SecureCode' and Visa call theirs 'Verified by Visa'.

3D Secure protects your credit card against unauthorised use when you shop online. This simple service enables you to validate transactions you make over the internet by supplying a personal code. It also helps protect your account from fraudulent use by an unauthorised individual.

Debit Cards

Can debit cards be used on PayFast?

Visa or Mastercard branded debit cards can be used on PayFast.

Debit cards is a bad term though as it means different things in different countries and only certain types of “debit cards” can be used online anywhere in the world.

For a explanation on the difference between card types see What debit cards can be used on PayFast?.

What debit cards can be used on PayFast?

The branding and use of what constitutes a “debit” card vs a “credit” card differs per country and unfortunately the card associations and banks have utterly confused people about what the difference is, where each can be used etc.

A pure debit card which is not branded Mastercard or VISA and which has no expiry date cannot be used online anywhere as it requires a physical terminal to have a pin be entered to authorise the transaction.

These cards are what are commonly issued in South Africa and are termed debit cards (normally branded Maestro).

These cards cannot be registered and used on PayFast, PayPal or any other online payments site.

There are however other cards, also termed debit cards, which are actually credit cards under a different guise. These have expiry dates and will have Visa or Mastercard branding and can be used online.

These are what are typically issued in the US, UK etc. as debit cards.

Mobicred

Mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. mobicred charges interest rates comparable to those of credit card providers and only levies monthly fees while the account is used (unlike most credit cards).

Sellers can choose to enable mobicred on their PayFast accounts. When a buyer –who first undergoes a simple online registration process with Mobicred—pays using the facility, the seller will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

For a more in-depth explanation, please see the Mobicred website.

BENEFITS

Payments clear instantly

Gives access to buyers without credit cards

Available to buyers from most SA banks

No risk of chargeback or default to seller

Shipping & Delivery

Shipping by MDS or other couriers are charged at a flat rate for each order. However, should your parcel exceed a certain weight or size, because of a large order, heavy items or if delivery is in a rural area, we might add an additional shipping charge to your order. The normal shipping amount will be added at Checkout.

We will normally make use of MDS as a courier. Except in cases where the service is not available or it is a better option to make use of a different courier. In that case we will then make use of DHL, UPS, FedEx or Post Office express (EMS) or other couriers where applicable.

Q:   How can I be sure that my parcel won't go missing or the item I ordered is not damaged?

We guarantee all our parcels to arrive safely. All our parcels are insured with the courier companies we make use of, in order for them to arrive safely at your physical address.

In other words - We carry the risk and you can relax, while waiting for your parcel to arrive. We will replace your item, if anything happens to it while traveling to your physical address or if it arrives faulty.

Q:   How long does it take to deliver my order after I create an order?

We will always do our utmost best and go out of our way to deliver your order to you as quick as possible.
If we received your payment before 10h00 in the morning, your parcel will be listed with the shipping company for collection the same day. Parcels normally travel overnight and will be delivered the next day after collection from our offices for all main centres in South Africa. Other destinations may take a bit longer depending on where you are.
Delivery of some products may take longer, but we will specify delivery times for these products in the specifications of the product.
Ultratronics cannot take any responsibility for delays, which may occur regarding the shipping company, especially during busy times over the Christmas period.
If you have arranged with us you are welcome to collect your order from our offices.

The production time may varies based on the quantity ordered, the stock availability, and the factory production capacity.

Hard-to-reach destinations will cause the higher shipping cost and the longer transit time.

We do not deliver over weekends or public holidays.

My order was shipped to a wrong address. How can I solve the problem?

Error caused by the courier: We will cooperate with the courier to retrieve the package or send a replacement once the compensation is cleared.

Error caused by us: We will make every effort to get the package back within a reasonable period of time or compensate for the loss up to the total order value.

Error caused by yourself: We will help you to get the package back at your cost. No other compensation will be made in such a case.

Shipping insurance is included for DHL, MDS, UPS and FedEx. Additional insurance can be purchased at request. For larger shipment involving valuable goods, we recommend buying additional shipping insurances. We can purchase the shipping insurance for you or you can buy your own with the order information.

Ocean and air freight have various shipping insurances for various needs.

We only deliver door to door (By DHL, MDS or UPS, FedEx). We do not ship to any P.O. Box, FPO/APO, and other military addresses if your payment is made using credit cards or other forms of online payments. Your delivery address must be a physical address. In other words – where you live, or any other physical address where someone can receive the parcel in person. Please make sure there will be someone to receive your parcel when it arrive. Detail tracking on your parcel will be available, so you will know more or less when it will arrive.

MDS or DHL will attempt 3 deliveries to you before returning the package to us. The couriers will try to contact you via phone and email to arrange a suitable time. You will also be responsible for costs of returns.

You will receive an "Order Shipped" Email when your order has been picked up or delivered to the shipping carrier. All orders shipped will also have a tracking number included in the email for you to keep track of the shipment. Please note it may take up to 24 hours after shipment before tracking information appears.

Important note regarding 3rd party couriers.

Ultratronics will accept no responsibility for any 3rd party couriers. Should you use your own courier to collect from us or if you collect from us and then send the item with another courier, we will accept no responsibility for any damages occurred. We will also not sign any documentation from you or your courier.

Guarantee & Warranty

We offer a 6-month warranty against defects for all products over R1000.00 and a 3 month warranty for products under R1000.00  or unless otherwise specified in the specifications of the product, from the date of receipt.

CCTV

We offer a 1 Year warranty against defects for all CCTV DVR's and a 6-month waranty for all CCTV Cameras.

The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, Password logout, firmware reset or damaged, non-rechargeable batteries, batteries that exceeded their lifecycle, because of incorrect charging, consumables (like chargers, batteries, cables and other accessories) and damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.

Pre-shipment Quality Assurance Check

Our supplier checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.

For small orders and, our supplier performs the quality assurance check for all products. For large orders, they uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.

Warranty Period Start Date

The warranty period begins from the receipt of the goods by the initial recipient, regardless of whether the initial recipient is the end user or a reseller.

Warranty Terms for Bad Pixel in Large LCD Panels

Our supplier uses the generally accepted industrial bad pixel policy for all products with large LCD panel (7" or larger). LCD panels found to have the following or larger number of beyond repair bad pixels within the first 30 days after delivery may qualify for replacement.

7"-10": 2 pixels

10.1"-17": 3 pixels

17.1"-24": 4 pixels

24.1" and larger: 5 pixels

Significantly Not-as-described Items

Significantly not-as-described items include completely different items, wrong memory capacities, wrong localized formats, and product colours that are different from what buyers explicitly request. Our supplier does not accept returns of goods due to difference in packaging, associated accessories, or product colour unless customers explicitly indicate the requirement in writing in their order comments.

Tablet PC’s and Cell Phones

All Tablet PC's have Wi-Fi.

All our Tablet PC’s are compatible with Wi-Fi networks. You can use your Tablet PC on your private wireless router at home or on some of the various public networks available. There are many restaurants and public areas where you can connect free or by contract to the various Wi-Fi networks available. You can browse the Internet or our YouTube page to find out what networks are available. Even the Cell Phone networks provide Wi-Fi networks as well. Please consult with your network operator. Although we can advice you via email, Ultratronics will not accept any responsibility regarding this. Unfortunately we cannot refund you, should you not have the knowledge to connect to a Wi-Fi network or configure your Tablet PC correctly for Wi-Fi in the “Settings” area of the Tablet PC.

Tablet PC's with Built-in 3G. (Takes a Sim Card)

Some of our Tablet PC’s have Built-in 3G as well, which use a sim card to connect you to your Cell Phone network operator in order for you to browse the Internet. In this case you have to buy a sim card to put into your Tablet PC and configure the Tablet PC in the “Settings” in order for it to dial into the network. Please note that it will be your responsibility to configure the sim card. Although we can advice you via email, Ultratronics will not accept any responsibility regarding this. It is up to you to find out and consult with your Network Operator on how to do this. Unfortunately we cannot refund you, should you not have the knowledge to configure your Tablet PC correctly with a sim card.

Compatibility of Tablet PC's with 3G Modems.

Most Tablet PC's on the market today are compatible with 3G modems and other various USB devices. However, although Tablet PC’s without Built-in 3G were originally designed to work with Wi-Fi, you can connect a 3G modem to the USB port of the Tablet PC. 3G modems that are known to work with Tablet PC's are: - Huawei  E160, E1750, E156G and E1550. However it must be understood that 3G modems were originally designed for Laptops and Computers and not for Tablet PC’s, therefore you can find that 3G modems draw a lot of power from the Tablet PC’s battery, which can result in the battery draining much faster as with a Wi-Fi connection. This is especially more noticeable in the smaller 7 inch Tablet PC’s.

It is very important to understand that all the different Tablet PC’s are not compatible with all the different modems. It is entirely your responsibility to find a compatible modem and configure it correctly with a sim card and in the ”Settings“ of the Tablet PC, in order for it to connect to the Internet, should you wish to use a 3G modem.

Although we can advice you via email, Ultratronics cannot accept any responsibility or cannot refund you, should you be unable to find a compatible modem or not have the knowledge to configure your Tablet PC to work with the modem.

We would rather advice our customers to use Wi-Fi networks instead of 3G modems. There are many different 3G Wi-Fi routers available for purchase for your home or office, including portable mini 3G Wi-Fi routers, which you can easily carry with you (Instead of a 3g Modem), which allow you to set up a Wi-Fi hotspot anywhere, in order for you to use you Tablet PC to browse the Internet and check your emails.

Please consult with your Cellular Network Provider on the purchase of a "Portable Mini 3G Wi-Fi Router".

Cell Phones. (Or other devices that use a Sim Card)

Our Cell Phones operate on all GSM networks and use a sim card (sometimes twin cards) to connect you to your Cell Phone network operator in order for you to make calls and browse the Internet. In this case you have to buy a sim card to put into your Cell Phone and configure the Cell phone in the “Settings” in order for it to dial into the network. Please note that it will be your responsibility to configure the sim card. Although we can advice you via email, Ultratronics will not accept any responsibility regarding this. It is up to you to find out and consult with your Network Operator on how to do this. Unfortunately we cannot refund you, should you not have the knowledge to configure your Cell Phone correctly with a sim card or (sometimes twin cards).

Quad Copters (Drones)

Please be advised that unfortunately Ultratronics cannot provide any guarantee on Quad Copters due to the fact that they do crash sometime and accidents do happened, which we cannot take responsibility for. It would be advisable to insure your Quad Copter in case something happened.

CAUTION: The operation of Remotely Piloted Aircraft is regulated in terms of the South African Civil Aviation Regulations.

Operations as a hobbyist are subject to the terms of Part 94, whereas private use is restricted in terms of Part 101.01.4.

For private use –
The RPAS may only be used for an individual personal and private purposes where there is no commercial outcome, interest or gain;
The RPA may only be operated over property for which the operator has ownership or permission;
The RPAS can only be used in Restricted Visual Line of Sight which means within 500m of the operator, and never to exceed the height of the highest obstacle within 300m of the RPA, during which the operator can maintain direct unaided visual contact with the device to manage its flight and avoid contact or collision responsibilities; and
The operator must observe all statutory requirements relating to liability, privacy and any other laws enforceable by any other authorities.

For all other use –
the RPA must first be approved by the South African Civil Aviation Authority for use by way of a RPA Letter of Authority (RLA);
all RPA’s must be registered by the South African Civil Aviation Authority prior to use;
a RPA may only be operated in terms of Part 101 of the South African Civil Aviation Regulations which includes specific requirements that the operator shall hold a RPA Pilots License; and
no RPA may be sold to any person under the age of 18.

Please download the following documents:
Part 101 Technical Standards        Part 101 Ninth Amendment of CAR


Refund and exchange policies for DJI Products

DJI guarantees that subject to the following conditions, refund and exchange can be requested within 7 working days (the actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact DJI or an authorized distributor of DJI that you purchased from for more details of the services:

1. Exchange can be requested under one of the following conditions:

a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.

b. Misrepresentation of the product purchased based on original description of the product.

c. Manufacturing defect(s).

2. Refund can be requested under one of the following conditions:

a. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.

b. Product has been exchanged once but still has manufacturing defect.

c. Product was received 5 working days passed the guaranteed delivery date due to external factors.

3. Refund and/or Exchange cannot be requested under one of the following conditions:

a. Customer did not immediately report damage sustained in transit of the product.

b. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).

c. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.

d. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.

e. Product held no manufacturing defects after testing made by DJI Technical Support.

f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.

g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.

h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

4. Refund and Exchange Process Flow – Products purchased directly from DJI

5. Refund and Exchange Process Flow – Products purchased from DJI authorized dealers

6. Miscellaneous

a. Refund Time Frame – For local credit card/debit card and PayPal, refunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days;

b. For exchanges, only the defective parts will be replaced;

7. DJI after sale service centre contact info - http://www.dji.com

Tip: If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues.

CCTV Products

All CCTV DVR's (Digital Video Recorders) have a default Username and Password - If you change the Username and Password, please keep record of it somewhere. Should you forget your new Username or Password, there is nothing we can do to unblock your system and you will have to buy a new DVR (Digital Video Recorder). This is for security purposes.

In some cases we can reload the software, but it will be done for an additional fee (If the software is available).

You cannot reset the Username or Password yourself.

If it is really necessary to change the Username and Password it is advisable to first add a new local and network user and then test it by logging into the system locally in order to make sure it works properly. You can then delete the default Username and Password.

Ultratronics cannot accept any responsibility or cannot refund you or exchange your DVR, should you be unable to remember your new Username and or Password or by any means logged yourself out of the system.

CCTV Remotes

Please Note that some of the latest CCTV Kits and DVR's does not include the remote control anymore and must be operated by the mouse, which will be included. Some manufactures have decided not to include the remote control anymore due to the fact that customers hardly use it.

Website Pictures

Please note that all pictures shown on our website are for illustration purpose only and actual products may vary due to different suppliers, product enhancement or change.

Returns & Refunds

Before Returning Items

Please make sure that you can proof that you have purchace the products from us, by being able to produce an Confirmation of Your Order with order number and Invoice from Ultratronics with the total amount.

Only Customers, who bought products from us originally and agreed to our “Terms and Conditions” when they bought the product, will be able to return a product to us under our “Guarantee & Warranty.”

If you bought one of our products from one of our original customers, or from some of our suppliers or re-sellers, you have to work through them in order to return the product under guarantee.

Ultratronics will only deal with and provide support to the original Customer, who can proof a purchase by providing us with an Ultratronics invoice with the original Customer’s name on it.

All Ultratronics re-sellers and Installers or suppliers are responsible for the support to the customers they sell our products to. We will not support customers who bought our products through another company or 3rd party. Customers are adviced to contact the company who supplied them with the product for support.

Most product issues are due to product misuse and can easily be resolved. Please contact us before initiating complaints.

Once we receive your complaint, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will issue buyers a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.

Goods Return Procedure

1. Customer submits a written complaint with the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.

2. We offer technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip to be enclosed with the returning goods.

3. Customer should immediately return the items with a tracking number using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

4. The goods must be sent back to our overseas or local suppliers who will check the goods to verify the claim. Options for replacement / service / refund are clarified if available. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.

The returned products must be received by our overseas or local supplier within 30 days from the date the RMA is issued. Returned products received after the return period, not in original brand new condition, or that has any parts missing, may not qualify for warranty.

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. Ultratronics is not responsible for any damage or loss during the return to us or shipment back to our supplier.

Handling Returned Items

Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, Ultratronics will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or request a refund. Original shipping costs are non-refundable except for significantly not-as-described items.

If we or our supplier verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, we or our supplier reserves the right to deduct a minimum of 50% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances, which can be up to a third of the price you paid for your item.

Overseas items bought from us or ordered on your behalf

These are normally products with a delivery of 3 days or more - These products are not marked for "Next day delivery"

If you bought a product from us, but decide that you do not like it anymore for some reason, or if it is not what you expected when it arrives, you have to understand, that we have imported this product on your behalf. You have imported this product from overseas by making use of us. Ultratronics cannot be held responsible for it and we will not refund you under any circumstances.  You must understand that you are responsible to familiarize yourself with the technology, before ordering the product and that you have read the specifications and looked at the pictures of the product carefully and made sure the product will be to your satisfaction. Ultratronics will not be held responsible, should you not understand the technology or did not familiarized yourself with the specifications or description of the product. Please contact us if you do not understand the specifications or description of the product, before placing an order.

You have to understand that a lot of effort went into the delivery of the product you ordered and that the delivery company and other services, which is not refundable, has already been paid by us before your parcel was sent.

In the rare case that buyers return similar items purchased from other vendors, we or our supplier will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a US$ 3 administrative fee per item before the items can be returned to buyer.

Return Shipping Cost Responsibility

In terms of defective returned products, buyers are responsible for the shipping fee for returning the product back to us or to our overseas or local suppliers and we are responsible for sending it back.

For frequent buyers or contracted distributors, Ultratronics advises buyers to set up return schedules for returning the goods in bulk to save shipping cost.

Refunds on Cash Bank Fees and Payfast Fees

If you pay cash in our bank or via Payfast by credit card or any of the Payfast facilities, we are normally being charge a fee for these payment types.

Should you request a refund after these type of payments, we will deduct the bank or Payfast fee from your refund.

Custom and Tax Fees

Custom duties and fees in South Africa are taken care of by us and is already included in the price of the product. This normally consist of the VAT on the product plus duty fee, which we will pay when your parcel arrives in South Africa. Your parcel will go through customs without you even knowing it.

All imported goods are subject to Customs clearance in every country. When you buy from Ultratronics, the goods are sent directly from our overseas suppliers. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. You may order anything you like from Ultratronics and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Ultratronics cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

From over 5 years of shipping thousands of orders, our supplier can confirm that in over 99.9% of shipments, there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and our supplier is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make on Ultratronics (except items we have in stock for South Africa) will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.

Important note for other countries beside South Africa:

The person (or delivery address) who will receive the products will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer (Buyer).

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Frequently Asked Questions

Q: Can I come to Ultratronics now to buy a product?

A: Ultratronics is an online company only. We do not normally carry stock at our address here in Fourways, Johannesburg where we are operating from. Most of our products are stored in our warehouse on the West Rand or picked up by a Courier from our suppliers and delivered directly to your physical address.

However: - If you have decided at "Checkout" to collect your order after payment, then you will collect the order from our physical address in Fourways, normally on the same day.

Q: How can I trust Ultratronics?

A: Ultratronics is a verified registered online company. Our Registration number is - 2013/138520/07 - This can be confirmed with the DTI office in Pretoria. - http://www.dti.gov.za

Q: Do I get discount if I buy more than one of the same item?

A: Yes - If you are planning to order five or more of the same item at one time or if you are a seller who buys a lot of one item, please consult with us on a better price.

Q: How can I be sure that my parcel won't go missing or the item I ordered is not damaged?

A: We guarantee all our parcels to arrive safely. All our parcels are insured with the courier companies we make use of, in order for them to arrive safely at your physical address.

In other words - We carry the risk and you can relax, while waiting for your parcel to arrive. We will replace your item, if anything happens to it while traveling to your physical address or if it arrives faulty.

Q: What shipping methods do you offer?

A: Ultratronics will normally make use of MDS as a courier. Except in cases where the service is not available or it is a better option to make use of a different courier. In that case we will then make use of DHL, UPS, FedEx or Post Office express (EMS) or other couriers where applicable.

Q: How long does it take to deliver my order after I create an order?

A: We will always do our utmost best and go out of our way to deliver your order to you as quick as possible.
If we received your payment before 10h00 in the morning, your parcel will be listed with the shipping company for collection the same day. Parcels normally travel overnight and will be delivered the next day after collection from our offices for all main centres in South Africa. Other destinations may take a bit longer depending on where you are.
Delivery of some products may take longer, but we will specify delivery times for these products in the specifications of the product.
Ultratronics cannot take any responsibility for delays, which may occur regarding the shipping company, especially during busy times over the Christmas period.
If you have arranged with us you are welcome to collect your order from our offices.

The production time may varies based on the quantity ordered, the stock availability, and the factory production capacity.

Hard-to-reach destinations will cause higher shipping cost and the longer transit time.

We do not deliver over weekends or public holidays.

Q: I bought a product from you, but do not understand the technology. I do not understand how it work. Can you help me?

A: Although Ultratronics will try to help where we can via email to original Customers only, you must understand that you are responsible to familiarize yourself with the technology, before buying the product and that you have read the specifications carefully to be sure the product will be to your satisfaction. Ultratronics will not be held responsible, should you not understand the technology or did not familiarized yourself with the specifications.

If you bought an Android Tablet PC or Cell Phone from us, but do not understand Android or how the Tablet PC or Cell phone work, you have to realize that we cannot be held responsible for it. You have to consult your basic manual or browse the Internet and our "YouTube" page for more information on the product. Ultratronics does not provide training on any of the products.

Q: Will Ultratronics come out to my Home or Premises to attend to my problem?

A: No - Ultratronics provides support via email to original Customers only. We will try to help you via email as far as we can and thereafter refer you to a sub contractor who will by payment assist you.

Please note: - We do not provide physical support, which mean, we will not come out to your home or premises to assist with a problem you might have.

Q: Are products guaranteed? Is there a warranty?

A: Yes, we offer a 6-month warranty against defects for all products over R1000.00 and a 3 month warranty for products under R1000.00  or unless otherwise specified in the specifications of the product.

CCTV

We offer a 1 Year warranty against defects for all CCTV DVR's and a 6-month waranty for all CCTV Cameras.

The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, Password logout, firmware reset or damaged, non-rechargeable batteries, batteries that exceeded their lifecycle, because of incorrect charging, consumables (like chargers, batteries, cables and other accessories) and damage due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse.

Q: What is your return policy?

A: Please refer to the section on Returns & Refunds in our Terms & Conditions.


Customer Testimonials - Read what some of our Customers are saying about our service - Click HERE