Shipping & Delivery
Shipping by The Courier Guy or other couriers are charged at a flat rate based on weight for each order. However, should your parcel exceed a certain weight or size, because of a large order, heavy items or if delivery is in a rural area, we might add an additional shipping charge to your order. The normal shipping amount will be added at Checkout.
We will normally make use of The Courier Guy as a courier. Except in cases where the service is not available or it is a better option to make use of a different courier. In that case we will then make use of DHL, UPS, FedEx or Post Office express (EMS) or other couriers where applicable.
Q: How can I be sure that my parcel won't go missing or the item I ordered is not damaged?
We guarantee all our parcels to arrive safely. All our parcels are insured with the courier companies we make use of, in order for them to arrive safely at your physical address.
In other words - We carry the risk and you can relax, while waiting for your parcel to arrive. We will replace your item, if anything happens to it while traveling to your physical address or if it arrives faulty.
Q: How long does it take to deliver my order after I create an order?
We will always do our utmost best and go out of our way to deliver your order to you as quick as possible.
If we received your payment before 10h00 in the morning, your parcel will be listed with the shipping company for collection the same day. Parcels normally travel overnight and will be delivered the next day after collection from our offices for all main centres in South Africa. Other destinations may take a bit longer depending on where you are.
Delivery of some products may take longer, but we will specify delivery times for these products in the specifications of the product.
Ultratronics cannot take any responsibility for delays, which may occur regarding the shipping company, especially during busy times over the Christmas period.
If you have arranged with us you are welcome to collect your order from our offices.
The production time may varies based on the quantity ordered, the stock availability, and the factory production capacity.
Hard-to-reach destinations will cause higher shipping cost and the longer transit time.
We do not deliver over weekends or public holidays.
My order was shipped to a wrong address. How can I solve the problem?
Error caused by the courier: We will cooperate with the courier to retrieve the package or send a replacement once the compensation is cleared.
Error caused by us: We will make every effort to get the package back within a reasonable period of time or compensate for the loss up to the total order value.
Error caused by yourself: We will help you to get the package back at your cost. No other compensation will be made in such a case.
Shipping insurance is included for DHL, The Courier Guy, UPS and FedEx. Additional insurance can be purchased at request. For larger shipment involving valuable goods, we recommend buying additional shipping insurances. We can purchase the shipping insurance for you or you can buy your own with the order information.
Ocean and air freight have various shipping insurances for various needs.
We only deliver door to door (By DHL, The Courier Guy or UPS, FedEx). We do not ship to any P.O. Box, FPO/APO, and other military addresses if your payment is made using credit cards or other forms of online payments. Your delivery address must be a physical address. In other words – where you live, or any other physical address where someone can receive the parcel in person. Please make sure there will be someone to receive your parcel when it arrive. Detail tracking on your parcel will be available, so you will know more or less when it will arrive.
DHL or The Courier Guy will attempt 3 deliveries to you before returning the package to us. The couriers will try to contact you via phone and email to arrange a suitable time. You will also be responsible for costs of returns.
You will receive an "Order Shipped" Email when your order has been picked up or delivered to the shipping carrier. All orders shipped will also have a tracking number included in the email for you to keep track of the shipment. Please note it may take up to 24 hours after shipment before tracking information appears.
Important note regarding 3rd party couriers.
Ultratronics will accept no responsibility for any 3rd party couriers. Should you use your own courier to collect from us or if you collect from us and then send the item with another courier, we will accept no responsibility for any damages occurred. We will also not sign any documentation from you or your courier.
Customer Testimonials - Read what some of our Customers are saying about our service - Click HERE